Refund Policy
When we refund a purchase and how to request it.
Last updated: 31 July 2026
NeuroMusic Ltd (UK company registration in progress), registration number TBC, registered address TBC, United Kingdom ("NeuroMusic", "we", "us") operates the website neuromusic.pro (the "Service").
Digital content
Track packs are digital content delivered immediately. By completing a purchase you agree that delivery starts at once and, once credits have been used, the statutory 14-day right of withdrawal no longer applies to the used portion.
Unused credits
If you have not used any credits from a purchase, you may request a full refund within 14 days of payment.
Partly used packs
Where some credits have been used, we refund the unused balance on a pro-rata basis at our discretion within 14 days of payment.
Technical failures
If a generation fails, no credit is charged. If you were charged for a track that was never delivered, or a technical fault prevented you from using the Service, contact us and we will restore the credits or refund the payment.
How to request a refund
Email help@neuromusic.pro from the address on your account, with the payment date and amount. We respond within one business day and process approved refunds to the original card within 5-10 business days.
Chargebacks
Please contact us before raising a chargeback — most issues are resolved the same day.
Contact
Questions about this document: help@neuromusic.pro, or use our contact form.